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About Your Order

Do you need more information regarding your order? Here's some frequently asked questions regarding your order.

Where is My Order Confirmation?

Your order confirmation was emailed to you after checkout. Please be sure to check your inbox and spam folder. If you haven't received an order confirmation email within 24 hours, please check with your bank to see if the payment has been processed.

How Do I Track My Order?

Please log into your account through the online store. Look for your order number and if the order has been fulfilled, click into the order and your tracking information will be there. You can also visit our tracking page: https://www.constantlyvarie

Where is My Tracking Information?

Your order tracking information will be emailed to you when your order has been processed, and the shipping label has been created. Please check your spam folder or if you use Gmail, please also check your "promotions" tab. Please give us 1-5 busines

My Order Shows Delivered but I Didn't Receive it

We're sorry to hear that you haven't received your package!. If you package is marked delivered but you haven't received it, please check your email confirmation to reconfirm the shipping address that was provided at checkout. If the shipping address

Where Can I Find My Order History?

If you have created a CVG Customer account you can sign in and view your order history. To sign into your account click on the "More" Tab:. Once dropdown box appears click "Account". You can also sign in here:. CVG Customer Account Sign In. Enter you

Can I Make a Change To My Order?

Once an order has been submitted into our system, we cannot cancel or make changes to it. Please be sure to double check the items in your cart and verify that your billing and shipping information is correct before completing your purchase. More Que

Can I Add Onto an Order I Just Placed?

We are no longer able to add items to existing orders. Please place a new order for your item(s) and contact support at [email protected] so we can assist you. Please note we are unable to make any changes to orders once they have begu

How Long Does it Take to Process My Order?

Typical in house processing time is 1-5 business days. Orders placed on or immediately following high volume sales periods such as CVG Birthday, Labor Day, Group Friday, Black Friday through Cyber Monday should expect longer than normal processing ti

When Will My Package Arrive?

USPS and FedEx Standard Domestic orders should be delivered within 5-8 business days from the ship date, barring any issues with the carrier. Express Delivery Domestic orders should be delivered within 2-5 business days from the ship date, barring an

My Shipping Address is Wrong!

If your order has an incorrect shipping address, we are not liable for the replacement of the package. As the last leg of your delivery is made by USPS, we strongly recommend contacting USPS to arrange for a pick up of your package at your local post

Do You Need a Gift Receipt?

Are you buying pretties for someone and need a gift receipt?. We have made it super easy for you to create gift receipts to send to the recipients.  The recipient can then exchange their items without seeing any discounts that may   have been applied

I Placed More Than One Order, Can I Combine Them?

Unfortunately our shipping system does not allow for multiple orders to be combined. Please note we are also unable to make any changes to orders after they have been placed. More Questions?. Please contact us here.